- 60%+
- queries resolved by AI
The challenge
Customer support needed to scale through high-growth periods without losing the brand’s voice.
What we built
- E-commerce engine with Stripe payments
- Integrated AI chat layer trained on products and policies
- Escalation to the human team for complex cases
The result
A production-ready platform with automated support handling 60%+ of queries.
More case studies
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- +35%
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- first-round screening time
- −40%
- first-round screening time