CRM & Follow-Up Automation
No lead goes cold because someone forgot.
Most hospitality teams lose more revenue to missed follow-ups than to competitors. We connect every enquiry source to one CRM, automate personalised follow-up sequences, and run reactivation campaigns on the leads already sitting in your inbox.
What you get
Outcomes, not features.
- One pipeline for every enquiry source
- Personalised follow-ups sent on time, every time
- Old leads reactivated into new bookings
- Clear reporting on where bookings come from
Lead capture everywhere
Website, WhatsApp, Instagram, email, OTAs and listing sites — all flowing into HubSpot, Airtable or your CRM of choice.
AI-personalised sequences
Follow-ups written around each guest’s event, date and questions — not generic templates.
Lead reactivation
AI works through months of old enquiries and re-engages the ones still likely to book.
Pipeline reporting
Weekly snapshot of enquiries, response times, conversion and revenue by channel, delivered to your inbox.
How it flows
What happens when a lead comes in.
- 1
Enquiry captured from any source
- 2
Lead created and enriched in your CRM
- 3
Personalised follow-up sequence starts
- 4
Hot replies routed to your team
- 5
Weekly pipeline report delivered
Popular with
Built for your kind of business.
FAQ
CRM & Follow-Up Automation: common questions
We don’t have a CRM. Is that a problem?
No. We’ll set one up — usually HubSpot’s free tier or Airtable is enough to start — and migrate your existing leads.
Will follow-ups sound robotic?
No. Every message is written around the guest’s actual enquiry, in your brand voice, and you approve the templates before anything goes live.
Related
Pairs well with
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Learn moreEnquiry-to-Booking Automation
From first enquiry to signed proposal and deposit — quotes, proposals and contracts generated in minutes, not days.
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